Shipping policy

Shipping Policy

As all of our products are handmade to order, please allow time for us to carefully make your items before they are dispatched.

Processing Times

All orders are made by hand to your chosen specifications. Our current processing time is displayed at the top of the home page and may vary during busy periods.

Once your order has been dispatched, you will receive a confirmation email with your tracking details (where applicable).

UK Shipping

We ship throughout the United Kingdom using trusted postal and courier services.

Shipping costs are calculated at checkout based on the size and weight of your order.

Estimated delivery times begin once your order has been dispatched and are not included within our processing time.

Delays

While we always aim to dispatch orders within our stated processing time, delays can occasionally occur during busy periods, adverse weather or due to circumstances beyond our control.

Once your parcel has been handed to the shipping carrier, we are unable to guarantee delivery dates.

Incorrect Addresses

Please ensure your shipping address is correct before placing your order.

Serendipity Dogwear Co cannot be held responsible for orders sent to an incorrect address provided by the customer. If a parcel is returned to us due to an incorrect or incomplete address, any additional postage costs for redelivery will be the responsibility of the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or you believe it has been lost in transit, please contact us as soon as possible at serendipitydogwear@gmail.com so we can investigate with the shipping carrier.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: serendipitydogwear@gmail.com